Refund policy
AVEN – Return & Refund Policy
Thank you for shopping with AVEN. We are committed to delivering high‑quality products and a smooth shopping experience.
Please read the following Return & Refund Policy carefully.
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No Returns Accepted
We do not accept returns once the product has been delivered, due to the nature of our items and our commitment to maintaining the highest standards of hygiene and quality.
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Full Refund for Defective or Incorrect Items
We guarantee the quality of our products.
If your item arrives damaged, defective, or different from what you ordered, you are eligible for a full refund.
To start a refund request, please contact us within 48 hours of receiving your order at:
avenglobal.wear@gmail.com
Please include:
• Your order number
• A photo or video showing the issue
• A brief description of the problem
Once reviewed and approved, your full refund will be issued to your original payment method.
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Non‑Refundable Items
Refunds will not be accepted in the following cases:
• No issue found with the product
• No clear proof of defect
• More than 48 hours have passed since receiving the order
• Sale items or promotional items
• Gift cards or digital items
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Damages or Issues During Delivery
Please inspect your order upon arrival.
If you notice any damage or receive the wrong item, contact us immediately so we can resolve the issue promptly.
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Exchanges
We do not offer exchanges.
If your item has a defect, you will receive a full refund and may place a new order for the desired item.
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European Union – 14‑Day Cooling‑Off Period
If your order is shipped to a country within the European Union, you have the right to cancel your order within 14 days of delivery, for any reason.
The item must be unused, in its original condition, with all tags and packaging, and you must provide proof of purchase.
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Refund Processing Time
Once your refund request is approved, the refund will be processed within 10 business days.
Your bank or card provider may require additional time to complete the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at:
avenglobal.wear@gmail.com